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Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund to be applied to in store credit, unless prior approval is made. Special Order Returns or Cancellations are subject to a 25% restock fee, plus any applicable shipping charges. Special Order Returns or Cancellations are subject to prior manufacturer approval before credit can be issued and may be denied if not approved. The customer is responsible for any and all shipping charges.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. All items must be in NEW and UNUSED CONDITION with original packaging still intact, restocking fees will apply to any thing returned other wise.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Product Pricing, Descriptions and Listings

All pricing, descriptions and listings are subject to change at any time. Typographical errors will be correct as such. We strive not to make these errors and are in constant contact with manufacturers and suppliers to ensure they do not happen. Please contact us should any error be found that you feel needs to be corrected, please email us at sales@dougherbert.com